Hello, when I open ARC app on my iPhone 15 Pro max and log in, it starts login process which never ends.
Syncing with Roon Server for the first time…
I use QNAP NAS TVS-471
Many thank in advance for the help.
Kind regards
Valius
Is this when using ARC on the local network or when on a mobile/remote network?
Does your QNAP nas run a firewall? If so, does the firewall have exceptions for ARC?
If this relates to a mobile/remote connection, have you set up ARC port forwarding?
When, on Roon Desktop or Roon Remote (not ARC) you go to settings → Roon ARC, what do you see? Please post a screen shot and/or a copy of any diagnostic text displayed like:
It would also be a good idea to give us some details of your network setup.
- What ISP do you use?
- What router(s) do you use?
- How is the Roon Server connected to the ISP router? Are there any other routers in the path?
Local network
“Does your QNAP nas run a firewall? If so, does the firewall have exceptions for ARC?”
I turined off the firewall on QNAP, now the message is different, check the screenshot
on Ronn Desktop I can see this
Router
It certainly looks like everything on the network side is correctly configured.
Have you tried completely resetting Roon ARC on your iPhone (I’m an Android user so I don’t know how you would do that - or even if you can)?
As a last resort, you might try uninstalling Roon ARC from your iPhone and then reinstalling it.
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deleting an new app download helped. Thank you.
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One more issue - if the firewall on QNAP is turned on, ARC fails.
How can I create exception for ARC on the QNAP TVS-4671
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“78.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“78.aaa.bbb.ccc”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true}
}
I don’t know what the QNAP firewall configuration looks like but you will need to create an exception that allows TCP connections on port 55002.
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