every time I click on the focus button after on a landing on a composer page and clicking discography>focus. From the discography page a click on focus causes immediate shutdown of Roon. Doesn’t happen from other places, like clicking on focus from “my albums”.
Details on your Core machine (OS, Hardware specs, Roon build) Windows 10 64; latest Roon build, i7-10700 board; 32GB Ram
Details on your Remote(s) (OS, Hardware specs, Roon build) Playback:
Roon remote that crashes: Lenovo Yoga 920 Laptop; Windows 10 64’ i7 board;
I also have a Microsoft Surface 6 tablet running as a remote (i3 board, Windows 10 64 bit) - it also crashes in same scenario.
I also have an iPad remote that doesn’t crash in that scenario.
Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
Everything is wired ethernet. Internet modem connects to Linksys AC1900 router and the router and everything else connects to a TP Link Switch
Audio devices in use Stack Audio Link II
Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
Library is on dedicated drive in my Core; I use Qobuz; my Library has 44000 tracks
Sorry for the delay here, @danny2. We haven’t been able to replicate this issue in-house, so we are hoping that you can reproduce this once more and then use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).
@danny2 — Just wanted to reach out and thank you for the logs, they’re definitely helpful here and are pointing us in the right direction. The QA team is looking into this and we’ll be sure to keep you updated.
Still having this issue with Roon 2.0.
Anytime I hit: Composer Name>Discography>Focus.
This happens on both a Surface Pro running W10 and on an HP 360x running W11, so it seems to be a Roon problem, and not a HW problem.
It’s been well over a year and I’ve never gotten a meaningful response.
I have tried this on my end but have not been able to reproduce it with Beethoven. Are you still seeing this after updating to the latest build? You were also experiencing the windows hang issue, so I wonder if it was related?
Thanks for confirming you’re still seeing this issue presently.
Can you please reproduce the issue and let me know a timestamp (exact local time + date) of when you see the issue on your end and which laptop you were using at the time? I’ll enable diagnostics afterward to see if logs contain any clues, thanks!