Client crashes repeatedly

I have a difficult problem. My composer page seems to have a setting that regularly crashes the client. Reinstalling the client does not help. As soon as I go to the composers page the client crashes again.

What can be done. Actually, only the preferences for this client for this page must be able to be deleted.

@Axel_Schmitz-Tewes, I have moved your post to the #support category.

It’d be really helpful if you could complete the following template. In addition, please provide a screenshot of the composer’s page that causes the problem.

Roon Core Machine

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Networking Gear & Setup Details

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Connected Audio Devices

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Number of Tracks in Library

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Description of Issue

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I will give the answers as good as I know

  1. Roon Core = 1.8 (build 1105)
  2. Roon Core Machine Apple Macbook pro I7 16 GB RAM 1 TB SSD (not used für music this is on a NAS)
  3. Connected Audio Devices are different Normaly I use a CA DACmagic via USB
    4 Number of Tracks > 190000
    4 On the composers Editor I used a filter at the moment “Mack” and all composer (inclusive not classical) This setting let the client be in state of rotating ball (only the music continues to play, but can no longer be controlled. The rotating ball prevents further action on the client.) So in any sense the client hangs up.

The main problem is that I can not change the settings on the composers editor. So when I use the editor, the problem repeats itself.

Do I have to give more information or is this enough for further investigations?

A screenshot would be helpful. Thanks.

Homescreen

and Composer’s Editor with crash :slight_smile:

This is something @support will need to take a look at, as I note that you have a large library—190,000 tracks—stored on a NAS.

Please confirm make and model of the NAS, and also how this and the MacBook (core) are connected to your network. Thanks.

if I deactivate qobuz and tidal accounts on the NAS there remain about 130000 Tracks.

It is a synology NAS with 2 mirrored 8 TB disks. The problem is definitiv the special selection of the filter in the editor. With other filter settings, roon has worked without crashing. The roon kernel continues to work without problems. I can continue to work with other clients (e.g. on an iPad). Only the client on my MacBook has the problem …

The connection between the roon core and the NAS is direct. Both systems are in the same HUB

Are these Ethernet connections? And, please provide model number for the NAS.

1 Like

Yes, Ethernet.

Synology DS 218+ Intel Celeron , 2 Ghz, 2 GB RAM