NUC8 Rock unacessible 6 weeks ago. Reinstalled from scratch new downloaded ROCK onto Install USB. Now WebUI page “Missing Codecs”. Followed Roon directions to download, unzip and moved ffmpeg… file to //rock/data/codecs folder. Same Missing Codecs error on WebUI,
The file has to be unzipped twice, which messes some up.
Thank you Daniel! It worked! WebUI looks good now.
New issue: Cannot connect to Rock from Remote app.
Uninstalled/reInstalled Roon Remote on Android cell, but still cannot connect, get “Waiting for your Roon Server”.
Also uninstalled/reinstalled app on iPad Pro (my main Remote used), once I select connect to my Roon server (has correct serial # as WebUI), gives me Roon Welcome! (account.roon.app) scrn. I logged on using my Roon subscription email & pwd.
Click [sign in], scrn refreshes and clears all my logon info. I get nothing and nowhere but logon scrn.
Any idea what to do next?
Thank you again.
Roon needs everything on the same network subnet. Sometimes home routers separate Wifi and ethernet into two separate networks. Check the IP of the phone and the ROCK PC to make sure that the first three number groups match, i.e. 192.168.1.X
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Yes, everything is on the same network (ie the 1st 3 number groups match) - Rock NUC8 PC, Remote on Cell Phone and iPad Pro. Sonic gigabit fiber modem connected directly to main WiFi router and the the Rock PC is connected directly to WiFi router.
Basically back to square one from 6+weeks ago for Remote unable to connect to Rock. Believe I removed all possible interference- there’s no switches, no vpn. Just straight connections. This seem to start with Rock unable to make a clean automatic backups, started periodic non-connect, got worse to point would not connect 100% of time. I’m at a lost as nothing has changed on the network.
Any suggestions would be appreciated. Miss access to Rock sorely.
If you require help from the support team, please open a support request in the Support category of the forum which is monitored by Roon.
Note, the Support link is clickable and will take you to the correct place to create your request by clicking on the “Get Help” button.
The support team will be able to pull logs from your ROCK/NUC for further diagnosis.
Thank you.