Connected to this PC disappears

Lars_Beckmann · April 26, 2019, 5:12pm

Core Machine (Operating system/System info/Roon build number)

Roon Server is a QNAP TS-453A. Client PC is a Windows 10 Pro (latest build) on an ASUS Crosshair VII Hero Mainboard.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

CAT6 wired network

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Build in audio card. Mainboard: ASUS ROG Crosshair VII Hero (BIOS 1201), Audio: ROG SupremeFX 8-Kanal High Definition Audio CODEC S1220

Description Of Issue

Cannot select the audio settings of this local PC. The correct devices are showing in the settings for about a second and then it dissapears. Please see also attached pictures. Pic. “Roon_Audio_02.png” shows the situation right after select “Audio” in settings. The pic. “Roon_Autio_03.png” shows the situation a after it desapears.
What can I do to fis this issue.

Unfortunately, I found no soluton on your FAQs or on the board. It seems the a similar issue is knowen (Realtec Audio) but now solution is fixing my problem. I disabled AV and Firewall. I have no AV installed, using Windows defender and build in Firewall.

If you have any further question, please do not hesitate to contact me.

Thank you so mucht.

Best regards,
Lars Beckmann
[Moderator Edit: personal information removed]

Rugby · April 26, 2019, 5:15pm

I would start by temporarily disabling any firewall/antivirus on the PC and see if the audio shows up.

Lars_Beckmann · April 26, 2019, 5:16pm

Already done as described.

BTW it makes no differenst if the AV and/or FW is active. Audio devices will disapear within seconds.

Thank you for swift reply.

Karl_Simhofer · April 26, 2019, 5:26pm

I had the same trouble, this was caused by SONIC Studio III from ASUS. Just deinstall the ASUS SONIC and RADAR III. and the Audio output will apear.

BR
Karl

Lars_Beckmann · April 26, 2019, 5:38pm

BAAHHHMMMM!!! Solved!!!
Thank you so much Karl. Thanks also to the comunity. Well done!

I´m proud of you. Unbelievable to have solved this problem in such a short time.

I will have a drink to you. Virtual cheers. Thanks again.

Best regards,
Lars

Karl_Simhofer · April 26, 2019, 5:40pm

You well come.

enjoy your drink and musik:grinning:

BR
Karl

Lars_Beckmann · April 26, 2019, 5:42pm

Thanks to you!

Cheers,
Lars

system · April 28, 2019, 5:42am

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