Connection issue with Aqua's Formula DAC and LinQ using HQPlayer (ref#N7KF9I)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I tried to connect to Roon using Aqua's Formula DAC and LinQ, but failed. Adding HQPlayer in the settings and entering the IP address took me to the audio settings. However, the audio settings were not saved.

Tell us about your home network

· ...

2

Hello @yunhee_bae

Thank you for reaching Roon support.

Based on the diagnostic data, we see multiple HQplayer zones enabled.

HQ Player: 192.168.200.0 [ Zone: Unnamed ]
Last updated: 13 hours ago
HQ Player: 192.168.200.194 [ Zone: LinQ ]
Last updated: 35 minutes ago
HQ Player: 192.168.200.254 [ Zone: Unnamed ]
Last updated: 9 hours ago
HQ Player: 192.168.200194 [ Zone: Unnamed ]
Last updated: 9 hours ago
HQ Player: LinQ [ Zone: Unnamed ]
Last updated: 13 hours ago
HQ Player: localhost [ Zone: localhost ]
Last updated: 12 hours ago

But when we are trying to initiate a connection, we are receiving the network error

02/26 13:04:24 Trace: [hqplayer] [192.168.200.194] ConnectionFailed
02/26 13:04:24 Info: [hqplayer] Invoking connect callback with NetworkError

Whenever Roon tries to finalize the connection to HQPlayer, it hits a hard block

Roon is trying to communicate with HQPlayer at IP address 192.168.200.194, but the connection is being rejected. This almost always points to one of two things:

  1. Network Control is OFF: In your HQPlayer desktop application, you must enable the “Network Control” button (it usually looks like a globe or network icon on the main interface). If this is not clicked and active, HQPlayer will ignore Roon’s attempts to connect.
  2. Firewall Blocking: The firewall on the computer running HQPlayer (192.168.200.194) is blocking the incoming connection from Roon. Please ensure that HQPlayer is allowed through your Windows/Mac firewall for both private and public networks.

Next step: Could you please double-check that the Network Control button in HQPlayer is pressed, and temporarily disable any firewalls on that computer to see if the connection goes through?

1 Like
3

Hi @yunhee_bae,

We wanted to ping this thread before it auto-closed due to inactivity. At your convenience, please try the steps suggested above and let us know the results, along with an approximate timestamp of any disconnection event you encountered. Thank you!

4

This thread is now closing due to lack of response. You can reactivate the conversation by submitting a new tech support request here and our team will merge topics accordingly. Thank you!