Connection issue with core on Wyred4Sound MS1 (ref#P6NWGP)

[Russell_Reising]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

Describe the issue

I can no longer connect to roon. My core is a wyred4sound ms1 and was working perfectly until it just stopped. I checked the MS1 by connecting it directly to my modem, and all my files are visible and intact. I’m pretty sure I didn’t do anything to cause this problem,but I’m an old guy and this stuff is complicated for me. On my iPhone, it thinks my core is my miniMac, which it shouldn’t. On my miniMac, it thinks my core is my MS1.

Describe your network setup

I use an AT&T supplied modem and I added a new wifi extender to see of that made any difference. It didn’t. Nothing else changed, unless some “update” on roon has caused a problem. Please; I have a lifetime membership and am recovering from hip surgery, and I really need my music.

[daniel]

Hi @Russell_Reising,
Thanks for writing in to ask us about this issue. I activated diagnostics on your account. I can see that your MS1 hasn’t been online in 4 days. Since you have two servers the problem maybe that you have the wrong one authorized. Access the Roon settings for your MS1 server and go to the general settings page. Look for a box at the top that looks like this.

Click disconnect then you should be able to choose to use that computer as a server. If you have any more issues after that please let us know!

[Russell_Reising]

Thank you for your response. Unfortunately I can’t access the page you were talking about. When I try to log in to roon , I get this screen:

I also can’t access my room server, my wyred4sound ms1, Unless I have it wired directly to my modem! This is really a mess, and I really need your help

Russ