Hello, I have a small problem with Roon. When there is an update, when there is a backup or when i turn on the Nucleus One, I lose the connection and the Roon application does not find my Linn Selekt DSM Edition. I have to completely turn off the Linn Selekt DSM and wait a few moments and my device is found by Roon again. Is there something I can do to avoid this inconvenience or wait for a new update. Best regards. Deremiens.
Describe your network setup
A router Sagemcom, a Nucleus One, a Linn Selekt DSM connected via a CPL to the router. A iMac, iPhone and iPad as remotes.
Thanks for filling out our technical support form! It looks like some of the self-service troubleshooting steps may have been skipped this time. In the future, selecting the option that best matches your issue—rather than choosing “Other”—will help ensure we gather the right information to assist you more effectively. This form is designed to streamline troubleshooting, so following the guided steps can help resolve issues faster. We appreciate your time and cooperation here.
With your DSM, there’s a chance you’re experiencing a known issue that we’re tracking here:
But based on your description, we’ll first need to go through some troubleshooting steps to better understand what’s happening before making a determination.
As a first step, bypass your network gear and set up a direct ethernet connection from the DSM to your primary router, and let me know if the same disconnect occurs.
Next : check the firmware version of the DSM - if it’s up to date, perform a fresh reinstall of the latest firmware version.
Let us know how the above goes, and if your issue persists. Thank you!