Control4 T3 Touchscreen Crashing OS3

(David Feldman) #1

Have a Nucleus integrated with C4 using a Bluesound Vault as the storage. From the touch screen when I go into the roon library and select something at the top of the list it loads no issue, once I scroll down and try to select something the touchscreen crashes and goes back to the home screen. Works fine from Android C4 app, just happening on the T3 Touch. Any thoughts? Issues with C4 and larger databases?

(Noris) #2

Hi @David_Feldman1,

Welcome to the Community and thank you for the report. I have performed some testing on my end with the T3 gear we have in-house and I notice the same type behavior occur.

I have gone ahead and filed an internal ticket regarding this issue and have requested that the dev team take a closer look at this behavior. I cannot comment on when this ticket will reach the queue, but thank you for bringing this issue to our attention.

Can you please also let me know a few other details regarding your setup?

  • What kind of C4 Control Processor are you using?

  • How large is your Roon library? This info can be found in the Roon Menu -> Overview Tab -> tracks/albums count.

  • Have you noticed this issue occur before upgrading to OS3?

  • What kind of networking gear are you using, can you let me know the model/manufacturer?

(David Feldman) #4

C4 EA5 Gen1 Processor, EA1’s elsewhere in house.
Roon Library 12,728 Tracks
Not sure if issue was there prior to OS3, don’t think we tried previously.
Luxul Epic 5 Router, Luxul AMS-2624P and AMS-2600 switches, Ruckus R510 Access Points.

(Noris) #5

Hi @David_Feldman1,

Thank you for sharing that additional info, I have included it in the case notes. I will be sure to let you know once I have any further information regarding this issue after I hear back from the technical team.