Core not connecting to ARC

Roon Core Machine

Hi…iMac OS 27" 3.4Ghz i7 16Gb RAM NVIDIA GeForce GTX 675MX

Networking Gear & Setup Details

I am uncertain of network gear as I am on a shared system with a router remotely located. The ISP replaced a switch with a hex switch set up as a router with UPnP enabled at my request. Is it possible to interpret the error message displayed when auto set up is activated.

Connected Audio Devices

Wireless to Auralic Aries 1 and Altair G1

Number of Tracks in Library

25,000 tracks

Description of Issue

As mentioned here is the screen shot post ARC set up procedure,

“connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}

I do not know if the second router that is in line with my home router is UPnP enabled and possibly blocking the link to the network.

Many thanks Dave D

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