Core says “Ready” but ARC won’t sync

Roon Core Machine

Barebones Case/MB model: shuttle XH110
Processor Intel(R) Core™ i5-7400 CPU @ 3.00GHz 3.00 GHz
Installed RAM 8.00 GB (7.89 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 21H1
Installed on ‎11/‎15/‎2020
OS build 19043.1826
Experience Windows Feature Experience Pack 120.2212.4180.0

Networking Gear & Setup Details

AT&T Gigabit Fiber, Gateway Model: BGW320-505
Set up with IP passthrough to
Orbi Pro SXK80 modem, SXS80 mesh satellite

Core PC connects through gigabit wired Ethernet

Connected Audio Devices

NAD c658
Bluesound Node 2i, Vault 2i, Powernode
Multiple RPi Roon Bridge devices (mostly DAC HATs, but one USB DAC)
Occasionally AirPlay and Chromecast devices

Number of Tracks in Library

27,000 tracks

Description of Issue

I upgraded my Core to 2.0, and in settings it says ARC is “Ready.” The ARC iPhone app finds the Core and says it is “Online and Ready,” but when I attempt to sync, it fails and says “Something went wrong while syncing to your Roon Core.”

Same error on local Wi-Fi and mobile data, and both networks are extremely fast. I’ve tried rebooting the core and deleting/reinstalling the app. Where should I troubleshoot next?



4 posts were merged into an existing topic: ARC fails when syncing to core [Investigating]