Cover images not appearing on iPad but fine on iPhone (ref#2R4OND)

[Andreas_Walther]

What’s happening?

· Other

Describe the issue

Hello, I use Roon preferably with my iPad, less often with my iPhone. Suddenly the covers no longer appear on the iPad. There are no problems with the iPhone. does anyone have an idea?

Describe your network setup

Roboter FRITZ!Box,core Innuos Zen , ipad

[Menzies]

Hi @Andreas_Walther

Welcome to Roon.

I’m a fellow Roon user.

Which iPad is it?

Is the iPad on the latest iOS version?

Is the Roon (remote) app on the latest version?

If yes to both, try powering off and then on the iPad.

[Andreas_Walther]

Hello and thank you for the prompt response. The iPad is the 9th version with the latest update. I had already deleted and reloaded the Roon app. Unfortunately, turning it off and on doesn’t help

[Arlen]

Did you clear your image cache on the iPad? It’s under Roon’s settings → setup.

[Andreas_Walther]

I’ve already tried that, unfortunately in vain

[Menzies]

Reboot your router, once up and running, reboot your server.

Report back.

[Andreas_Walther]

I think I’ve found the problem. If I take out the VPN connection and Norton, Roon works perfectly, the covers are back. I will test whether both connections have to come out. Thanks again for the support