Crackling sound during track playback (ref#EG9MKF)

[kevin]

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Affected Product

Roon

Roon Core Platform

Roon Optimized Core Kit (ROCK)

Roon Core Specifications

NUC 16GB RAM i5 CPU

Connected Audio Devices

iPad

Home Network Details

Ethernet

Roon Issue Category

Audio Quality

Description of Issue

Crackling sound during last 20 seconds of the track “Full of Life” on the album “Paranoia, Angels, True Love” by Christine and the Queens, when streamed from Tidal. Crackling sound present even when using no DSP in Roon. Also tried other hardware (an iMac on ethernet, using a chord mojo DAC/headphone amp, and different headphones)—crackling still there. Tried yet another pair of headphones using my iPhone, crackling still there using Roon.

Multiple iPad/iPhone/Mac headphone combinations but using Tidal’s app, and no crackling sound. Tried same track from Apple Music on a range of hardware, no crackling sound.

I love love love Roon but this seems bad from an audio quality point of view.