DACs not appearing in Roon Audio settings after 6 months (ref#XFJG14)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I haven't used Roon with my two DACS for about 6 months. Now when I turn everything on Roon does not show the two DACS. I go to the Audio tab under settings and they do not show at all. How do I reconnect them. I have Roon on my Macbook and I can play music from the Macbook, so Roon itself is working with Tidal as my music streaming service. My Dacs are Matrix and Bricasti M3.

Describe your network setup

Verizon high speed router. Macbook Pro. Bricasti M3 Dac, Matrix Dac.

2

Which macOS? If Sequoia or later, try this:

1 Like
3

Hi @ira_kaufman,

Thanks for writing in! @Suedkiez is spot on with good next steps when using macOS Tahoe as a Roon Server.

We’re seeing a few devices that have recently been active with your server - are you still running into issues?

Thank you! :folded_hands:

4

Hi @ira_kaufman,

Please let us know if you require anything further after trying the steps above.

If you’re using a MacOS Sequoia version preceding 15.7, then you’ll need to toggle the Privacy & Security → Local network setting after each Roon update and sometimes even after a restart. Sequoia’s security is particularly sensitive to RAAT’s requests for local network access, and tends to sever Roon’s device discovery (even severing output on the Mac itself). The later versions of Sequoia (and Tahoe) are more calibrated to RAAT and don’t tend to have this problem as frequently.

1 Like
5

We haven’t seen a response to this thread yet, @ira_kaufman, but the suggestions above resolve the vast majority of cases.

We’ll tentatively allow this thread to auto-close under the assumption that the issue was resolved. If you’re experiencing ongoing symptoms or have a new issue, please reach out at the link below to submit a new tech support request, and we’ll respond promptly. Thank you!