Daily Mixes won't play, error message received (ref#93WYL5)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· it's happening all the time

What are the make and model of the affected audio device(s) and the connection type?

· wiim - ethernet

Describe the issue

None of the "Your Daily Mixes" will play - i get an error

Describe your network setup

roon core running on mac os (wifi) all other end points connected via ethernet cable

2

Hey @TonyMac,

Thanks for sharing your report! Our team is aware of this issue and are actively working on a fix - we’ll keep you in the loop as things progress. Thank you for your patience in the meantime! :raised_hands:

3

Hi @TonyMac,

The team has released a hotfix on the backend that should address this issue. We recommend you restart your RoonServer if you haven’t in the meantime. Please let us know if Daily Mixes are still failing to populate with any playable content at this time.

If you require more time on your Roon trial since you encountered a bug during the first few days, please let us know, and we’d be happy to offer an extension.

4

Hi @connor thanks for responding, I can confirm it’s now working.
Extending my trial is always welcome :star_struck: ( I think I have 78 days left from today )

6

Hello @TonyMac,

Thank you for the update. Our account team is reviewing the possibilities of extension and will update here as soon as possible.

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7

This topic was automatically closed after 15 hours. New replies are no longer allowed.

9

Hi @TonyMac,

@beka reached out via PM to extend your trial - you now have the additional time restored that you spent troubleshooting.

This thread will now close since we can see the issue has resolved, but please reach out in a new topic thread if we can offer any more assistance or if anything else comes up! Happy listening!

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