Dark Side of the Moon Redux Album Unavailable in Roon (ref#70N8MI)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· The dark side of the moon redux album would play in roon
It shows as unavailable
Everything works in BluOS

Tell us about your home network

· This is Qobuz streaming services

2

For comparison, I just checked qobuz in Roon for me and the album is available and plays fine.

I’m located in the UK (in case that is relevant)

Hope you get it sorted

3

Most likely, the version in your library is probably no longer available in Qobuz because of licensing reasons.

However, other versions seem to bee available—see the Versions tab. Can you add and play one of these?

4

Spot on

Qobuz changed the version

thanks for your help!

5

Hi @valkotliar,

Yes, this unfortunately sounds like a Qobuz catalog object swap-out. Distribution requires that the new object is completely separate in the Qobuz backend, which trickles down to mean it’s a different version in Roon. You’ll have to add the replacement version to your library.

Hopefully the new Qobuz version has similar formatting, etc.

Let us know if you have any further questions.

6

Not a problem. I updated the library and everything looks good now. Thank you.