Defective nucleus

Support
1

Roon Core Machine

I have a nucleus that I sold to a client that stopped working, we tested it on site and then brought it back to the shop and put it on the bench. It only gives us the message via HDMI
"A bootable device has not been detected. "

Sounds like the hard drive. I am happy to try and fix it here, or should we ship it to you?

Keith Harrison
Total Home Technologies

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

2

Networking Gear & Setup Details

It is on a bench at the moment plugged into an Araknis AN300 router

Connected Audio Devices

No

Number of Tracks in Library

0

Description of Issue

No IP address
It only gives us the message via HDMI
"A bootable device has not been detected. "

3

Hi @Keith_Harrison,

We handle dealer support outside of community. I will send you a private message with details.

Thanks,
Wes