Demo System Failure After Firmware Update: No Power Light, Network Indicator On (ref#Y3LGXS)

[John_Marshall]

Full form submission

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· I can't connect to Nucleus

---

Describe the issue

Our Demo System is Down after attempting to Update Firmware. No Power Light, but Network indicator is lit?

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

What device are you running the server on? Furthermore, if you’re a Roon Nucleus dealer, you should have a dealer contact email.

[benjamin]

Hey @John_Marshall,

Ben with the support team here, I wanted to check in and see if you were able to get things sorted out, or got in touch via our Dealer support? I didn’t see any existing tickets so I though it important to triple-check.

What are you running your Roon Server on?