Device not picking up IP address since purchase (ref#C04LGJ)

Support Nucleus Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I have had this since Christmas and it will not pick-up
an IP address. Should I ship it back? If where?
Thanks,
Gregory Glock

Describe your network setup

I have Sprecturm hooked to Netgear Nighthalk router

[Moderator Edit: personal information removed.]

2

Hey @Gregory_Glock,

Thanks for writing in! Sorry to hear about your Nucleus issues.

This is odd, as our servers are able to see your Nucleus - are you still running into issues?

Are you able to see your Nucleus from your router settings>device list?

Are you able to access the webUI of your Nucleus? Here’s more info on this:

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Yes I still have issues. I will do more research anf dowload the apps again.

4

Sounds good @Gregory_Glock - share a screenshot of the webUI of your Nucleus if you’re able to access it.

I’d also get a direct ethernet connection from your Nucleus to your primary router as well - bypass any and all network gear temporarily. :+1:

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