What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· UTC+2
Describe the issue
Non-intuitive. Received a Roon trial with a purchase of a Wim ultra and I am unable to set this up. IP address? Scanning does not work. Wiim ultra, iPad Pro, iPhone. There should be a step by step guide. The set up should be as easy as a Wim set-up and fully automated. Do you have telephone support?
Describe your network setup
Router is an AirPort Extreme, modem from a provider Multi Media/Vectra (Poland). Everything works great except for the Roon set up. You need a clear step by step installation. Once room app is downloaded it should all be done automatically on its own.
What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
@calheli, please do not add personal information to your support request as all tickets generate a post in a public forum.
Moreover, please note that Roon does not offer telephone support. Likewise, please do not create multiple requests for the same issue. Roon Technical Support will respond to your request after the weekend.
Thank you for reaching out. Let us help you get started.
Roon requires a Roon Server (the “brain”) to be installed on a computer — in your case, your Mac. The WiiM Ultra then acts as a playback endpoint that Roon streams music to. Here is what to do:
Install Roon on your Mac — download it from https://roon.app/en/downloads and follow the setup wizard. This will be your Roon Server and you can control everything directly from the Mac itself
The WiiM Ultra will appear automatically in Roon under Settings → Audio once both devices are on the same network
Your iPad or iPhone can also be used as a remote control — just install the Roon app and it will find the server on your Mac automatically
Regarding telephone support — we do not offer phone support, but our community and support team are here to help. Please let us know where exactly you get stuck and we will walk you through it.
Wanted to follow up on this. Have you had a chance to install Roon on your Mac so it can run as the Roon Server, and then check whether the WiiM Ultra shows up under Settings → Audio? If you’ve also tried the iPad or iPhone remote, let us know where things are getting stuck and we can help from there. Please note that you’ll need to respond directly on your forum post for the response to go through, responding via email will not work, I will post a direct link to your post below, thanks!
It looks like you’ve spent a considerable portion of your Roon trial troubleshooting. Please reach out if you’d like us to extend your trial time so you have a chance to try out Roon uninhibited by these issues.