“Tidal sync issue” and “don’t clean the library” tells me nothing. Highly frustrated that Roon still has yet to notify all subscribers how this issue started resulting in constant subscriber grievances here. Tidal sync is a major necessity for our paid for this subscription to work properly. Also, Roon still has yet to publicly announce “don’t clean the library” - well, too late for me now, I’ve already done it. Roon’s fix that has embarrassingly failed (2.52 build 1538). Why is there no public apology for this entire situation?
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Why is the advice to ‘not clean library’ and if you have cleaned it we should restore a Roon backup?
When a fix for this eventually comes, I would expect my Tidal library to be the ‘Master’ and in event of any synchronisation conflict the status of my Tidal library would always win over what Roon library may think. This principle is an essential design for any kind of synchronisation like this. After all, I am sure in the weeks the issue has been ongoing we have all been adding new content directly to our Tidal libraries, which we expect to appear in Roon with the fix.
Like others have said, the lack of communication from Roon, understanding of root cause and no indication of timeline / size of task to fix this is startling. There are other ongoing issues in the forums with Roon Arc and also Qobuz issues, which suggests a lack of collaboration between the streaming services and Roon, with no effective testing done by Roon should the root cause point to something the streaming services have changed. Feels like the wheels are falling off the Roon wagon, unless some decent communication is put out to the Roon user base on what the underlying issue is.
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I absolutely agree with your post. I’m really disappointed in how Roon is handling this major issue. This is not what real customer support looks like! Of course, I tried everything before contacting Roon. And now I have to read that I shouldn’t have cleaned the Roon storage? I’ve lost most of my Tidal collection.
I expect a fast and customer-oriented solution from Roon, and I also expect to be informed once the issue has been successfully resolved. Most importantly, I expect my Tidal collection to be fully restored. That’s exactly why I’ve been creating automatic backups in the first place.
5 Likes
Imho if Roon adds the albums new from Tidal without them being in the DB, all edits and play stats are gone.
But this is a minor issue in my opinion, as long as Roon adds no feature to keep the data, anytime Tidal is changing the ID of an album and this happens very often. So edits and stats for Tidal content is already nothing lasting and has no worth. Room pleas wake up and get a solution for this! Ideas how this could be done exists since many years.
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yet-another-me-too post
but this is basically a catastrophic failure that means it is impossible to use roon for a huge portion of my music/ use
this seems to have been open for > 1 month
it seems to be a tidal related issue?
is there any vague ETA for this to be sorted?
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Going to chime in here to communicate that I have never been so disappointed in the Roon team and product.
For the first time in years I am bypassing Roon to listen to music. Each day that goes by without anything more than a vague assurance it’s being looked from Roon surprises me. I keep expecting them to get on top of it, and start treating this as the catastrophic failure that it is.
Will I permanently stop using Roon after all the time and effort I’ve invested? Probably not, but I don’t think I can recommend Roon to anyone at this point either.
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On top of this I now have constant server crashes after restoring from a backup (from before I cleaned the library)
Roon needs to boost their testing resources. Clearly seriously lacking in this department. Its very convenient to leave it up to users to report bugs. It would appear to be a concrete strategy! Every now and then it bites, like this one!
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It’s so frustrating — it’s been over two months and no one from Roon has taken responsibility for anything. It’s impossible to manage playlists, tracks that are deleted keep reappearing, and no one is giving us even the slightest explanation of what’s going on or when they plan to fix it.
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They just put this banner to the top of the site:
It honestly feels like a spit in the face for us Tidal users. They’re refusing to even talk about our issue, yet publicly announce and commit to treating other issues with high priority.
Which to me implies us not being able to play our Tidal libraries (and some people losing their Tidal favorites) for more than a month now is less of a priority.
At the minimum there should be an announcement and a warning not to run clean library.
It’s a shame to need to move to another service as I honestly enjoyed Roon, but it sounds like we’re not welcome here anymore, so I’ll need to take my money elsewhere.
Does anyone have a good alternative that supports Tidal, preferably in combination with some local files, in a home network scenario, where multiple users can queue songs? I guess I need to try Volumio finally.
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I have the same problem and no answer that help us .
I thinking leave roon and find samthing else
they say they reaslese update but one month past and nothing change
Please see the screenshot in the post directly above yours
The problems with Tidal have been going on for 3 months and it seems to be getting worse. I started using Roon early for music reproduction and found Roon to be the best available for this purpose. I have never asked for Roon Arc and I still believe that the quality and operation should be primarily for Roon. What I am angry about is that Roon and some users, ‘Just a fellow user like you’, downplay and even deny the latest developments. Love Roon and wouldn’t want to miss it, but just say it clearly and ask for help with the problem if necessary!!
Not sure what you are saying or where you think I denied anything. If you want to criticize me, please do so with quotes of what I actually said. Here, I just pointed @shai_aflalo to the latest info because they might not have been aware.
I have been using ROON for 5 years and never experienced an issue till the Tidal sync problems. I love this product and will be loyal to my end. I love the track and artist information as well as all of the cross references. I would have never known all of the music that I have discovered and yet to discover in the future. The DSD upsampling is awesome if your streamer and DAC support it and in my opinion sonically no other “players” out there are as good as a ROON Core server. Sure Im not happy about the current problem but lets give ROON a little space here. They will get it fixed.
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There are important lessons for Roon to take from this situation — particularly around communication, which has been poor and has understandably led to widespread user frustration.
As someone with experience in business and procuring software-as-a-service (SaaS) solutions, issues like this would normally be triaged with clear service level agreements (SLAs) in place, such as:
Priority 1 – Complete service outage: target resolution within 4 hours
Priority 2 – Major feature failure: resolution within 24 hours
Priority 3 – Partial degradation with a workaround: fix in the next scheduled update
Priority 4 – Minor or cosmetic issue: resolved when viable
Roon, rightly or wrongly, appear to be treating this as a Priority 3 issue. However, from the user reaction, it’s clear many feel this should have been handled as a Priority 2 — particularly given the impact on core functionality.
The key takeaway here is the lack of transparent, proactive communication from Roon. Users expect clear acknowledgement of the issue, an explanation of its root cause, and why a fix may be delayed. Instead, updates have primarily been vague or absent, which has only deepened dissatisfaction.
For many, Roon’s value lies in features like integrated streaming library management, tagging, and tracking play counts accurately. When an issue undermines those capabilities for over two months, and without clear updates, it erodes trust and diminishes core benefits like using ‘Focus’ for curated playback.
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Agreed, except it isn’t even treated as a P3. There have been updates since with seemingly no effort to include a fix for this.
I vote with my wallet, we need to, companies don’t understand anything but the bottom line. I have cancelled my subscription renewal and will move to another service at the renewal date unless they fix everything until then and hopefully post an apology of some sort.
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Yeah I did the same. Good opportunity to investigate alternatives.
1 Like