Hi @Michael_Nemoy ---- Thank you for your patience. I must apologies as I added the wrong screenshot in my previous, it has since been updated.
A few things moving forward…
-
The screenshot I am looking for is of the “storage” tab in the application. Again apologies for the misstep.
-
You should be able to send me a PM now. Please let me know if you are unable to.
-
Diagnostics are not enabled by the user, it is feature we enable on a users account. What this action does (after it has been set) is the next time the app is launched on the core machine a diagnostics report containing a set of Roon logs will automatically be generated/uploaded to our servers. What would be really helpful for our team is if your friend could reproduce the issue and let us know when it occurs so we have an exact time of when the problem was experienced. This will ultimately speed up our analysis of the attached logs.
-Eric