Display Issue with Roon Remote on Second Monitor in Portrait Mode (ref#GTI3VT) [Ticket In]

Support
1

What’s happening?

· I don't like how the product works

How can we help?

· None of the above

Other options

· Other

Describe the issue

I have two monitors, when I open roon remote on my main monitor, in landscape mode, in the discover tab everything is displayed in order but when move the roon remote window to the second monitor, in portrait mode, half of the display show blank tiles.

Describe your network setup

will skip this since it seems not relevant for my problem

2

Hello @Caveman

Thank you for reaching Roon support.

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.

3

Hi @Caveman,

Thank you for your patience. Our QA team is still investigating this item internally, but we’ll respond as soon as we have clarity on what’s going wrong (along with next steps or workarounds).

4

Thanks for trying to offer a better experience while using the app. Hopefully you can listen to some good music while working on it.

Cheers

5

Hey @Caveman

Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.