Yes, I opened a support topic and provided my order number from the Roon store for my Nucleus, which was purchased 2 months ago. I got ignored for a couple of days. I told them that I tested the power supply and determined that it is not outputting any power. They told me I need to send in the bad power supply before I they would send me a replacement. If I didn’t have a backup device (an old Mac Mini I installed ROCK on), I would be unable to listen to my music. This is an unacceptable situation after spending $500 on a lifetime subscription and over $1000 on a Nucleus.
I guess they must think I’m part of some vast criminal conspiracy that purchases expensive audio components just so that I can rip them off on their cheap POS power supplies. OK, they got me. Call INTERPOL.