Downloaded Roon Trial but can’t login

Support
1

Hi

I am trying to download the Roon trial. I set up an account for the community and whatever I do it wont let me login or create an account from the home page and the “free Trial”

I’m not sure if the login details are the same for the trial but I am using those logins details to access the trial

When I try to sign in it just loops back to the login page and I get a security alert email

Earlier I was getting " Create account failed due to network error, Please check your connection and try again"

I have no idea what the problem is. I can login to this community no problem if I go straight to the community page, but trying to download a free trial is becoming very difficult

Any suggestions are welcome

2

I think some of the authentication servers are down. Try tomorrow.

3

Also, if things come back up I remember not being able to do this from a windows 10 computer or an Android phone (with a Nucleus core).
I had to set up with an iPad and then both my phone (samsung) and computer worked.
Just something else to keep in mind as I wasn’t alone with that issue.

4

Well that does not bode well for a potential new user’s experience to have the Auth. servers down when he’s trying to get set-up…not good.

5

That’s not usual.

6

Cloud computing welcome to the future/present.

1 Like
7

I must admit its not a great start. Yesterday I managed to login and start my trial, but it was late so I got up early this morning and now I cant login again…

8

Why would you need to log in again? If you logged in last night your Core should have been awarded the necessary license and won’t request another login.
Please give a brief explanation of your setup, where your Roon software is installed, which flavour of Roon and where your media source and endpoints are etc.

9

Hi

I took the day off yesterday to start my trial

By the time I got access to login it was too late in the evening to set it up and spend the necessary time to understand it

So I downloaded the Mac dmg and decided to set it up this morning , but again could not login

Seem to have sorted it now though

1 Like
10

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