Downloads lost after replacing Nucleus Plus with Nucleus Titan (ref#D05S7E)

[Jason_DiMeo]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I replaced a failed Nucleus Plus with a Nucleus Titan and all my downloads in Arc on my phone are gone. How can I get them back. I don't want to have to download my entire library to my phone again because that process is broken.

Tell us about your home network

· TPlink Archer BE900. The Titan is directly wired to it.

[Suedkiez (Just a fellow user like you)]

Switching to a new server loses downloads, unfortunately that’s the state of things

ARC Unable to Connect to Roon Server Following Backup Restore (ref#XEQRL8)

Hi @GillysHere, Unfortunately, you’re encountering an inconvenient reality within Roon and ARC. Restoring a Backup generates a new server ID to prevent two copies of the same server from existing in the same Roon ecosystem during server migration. The ARC database installed on the phone is synced to the previous, non-existent server ID and must be disconnected to sync with the new server/database version. It’s no different than if you’d moved RoonServer from one machine to another. Fortunately…

[Jason_DiMeo]

@Suedkiez Thank you for the explaination. This is extremely unfortunate as, in the past, the download feature is a mess and crashes. It takes me days of constantly starting the downloads and then checking and restarting the app because it crashed. I really wish the Android app got more attention. I know everyone loves Apple and all, but it needs some serious work. Anyway, I digress. Thanks again.

[Suedkiez (Just a fellow user like you)]

Actually the background downloads are slower on iOS because of Apple‘s aggressive resource management. Try going to the Android settings für ARC and turn off background battery management (which you can’t do on iOS).

Haven’t had crashes on iOS nor previously on Android, so maybe this is something to investigate for official support.

[benjamin]

Hi @Jason_DiMeo,

Thanks for writing in and for sharing your report! @Suedkiez is quite correct with the above responses.

How many tracks do you typically attempt to download?

@Jason_DiMeo

then checking and restarting the app because it crashed.

Feel free to share a more specific timestamp of when Arc crashes next for you - we’d be happy to take a closer look into things!

We’ll be monitoring for your reply, thank you!

[Jason_DiMeo]

That is interesting about iOS.
Yeah, I always change that battery setting when I try to download my library.

Thanks again for your help!

[Jason_DiMeo]

Hi @benjamin,

Thank you for your response. This is truly a great community.
I have ~750 albums (~8,300 tracks), so not a huge library.

I am happy to report that the downloading process has improved markedly since the last time I had to do this. I still have to baby-sit it, but I have only noticed a couple of times where the downloading stopped and I had to restart it. I can tell when this happens because the counter starts at 1 again. But I can live with it. Kudos to the Arc team for making such a big improvement. I don’t even have to manually select them one by one any longer. I can just go the albums and download them all with one click. Very cool!

Wish me luck in telling my wife I spent $4K on a music server. She wouldn’t understand. lol

Thank you!

[connor]

Hi @Jason_DiMeo,

We’re thrilled to hear that downloading has improved.

The team recognizes how much of a hurdle it is to redownload everything just because you move your server or restore a Backup. There’s work in the pipeline to improve this in future releases of ARC.