Dropout playback during Tidal usage with Room 1.6, build 475

Support
1

Core Machine (Operating system/System info/Roon build number)

MacOSX (10.13.6),Roon 1.6, build 475

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

La Rosita Gamma, Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

n/a

Description Of Issue

Dropout of playback, basically on every track. Every 20-30s there is a drop-out during playback. Occurs since update to 1.6

2

You just use a Mac, no other endpoints?

3

just a Mac + La Rosita Gamma

4

And networking equipment details?

5

Netgear switch, Cat7 Network

7

Hi @martin_foerster,

What is the primary router you’re using here? What is the model of the Netgear switch being used? What are your download speeds?

Can you share a screenshot of Device Setup for this zone?

If you play to System Output of the Mac instead of the Gamma is there any change?

8

hi,
thanks for your kind support.
actually I use a vodafone router and a NETGEAR FS105 5-Port Fast Ethernet LAN Switch Unmanaged (10/100 MBit/s).
but acutally - as it worked since >1yr flawless - it would surprise me as this is unchanged since then.
martin

9

Does it play direct to the Mac output with the same problems?

10

even using the mac as output device (no other external component, using mac speakers) same issue.

11

Thanks, @martin_foerster.

What are the download speeds on your network?

In the past we’ve seen that Google DNS can help with TIDAL performance issues — Can you give that a try and let us know if it helps?

12

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.