Hi,
There is this post by @Danny however it does not make it clear re your question, it does suggest that technical support for Roon Essentials is by the vendor. So I guess in this case that would be Elac. Though I suspect @support from Roon will clarify this for you.
https://community.roonlabs.com/t/roon-server-appliance-from-elac/4205/39