Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Please try rebooting your router.
· No, I'm still having trouble
What are the make and model of the affected audio device(s) and the connection type?
· See above please
Describe the issue
My Elac DS-S101G plays radio but not any TIDAL selections or my playlists, giving error messages THIS TRACK IS NOT CURRENTLY AVAILABLE FROM TIDAL. TOO MANY FAILURES… and it gives up. Can you please advise?
Thank you for reaching out to Roon Labs Technical Support. I’m sorry to hear you’re having trouble playing Tidal tracks.
We attempted to request diagnostics from your server, but it looks like the request didn’t go through. When you have a moment, could you please power on the server so the diagnostics can be completed? These logs will help us get a better understanding of what’s going on.
I also wanted to clarify something: in your recent message, you mentioned issues with Tidal and playlists specifically, but earlier you indicated there were problems with both local and streaming content. Could you confirm which is accurate? That will help us narrow down the cause.
Local content refers to digital music that you have stored somewhere. This includes digitally downloaded files or files you’ve ripped from CDs. You’ll see a library icon next to local tracks.
Streaming content refers to Qobuz, Tidal, or KKBOX content that you are streaming from their servers through Roon. You don’t personally have a copy of the file somewhere. You’ll see a Qobuz, Tidal, or KKBOX logo on streaming albums, playlists, and tracks. This means they are from a streaming service, regardless of whether they are included in your Roon library.
If music you have stored in your local library plays without issue, and only Tidal tracks display the error you’ve mentioned above, then we can assume the problem is limited to Tidal content.
The particular message you’ve shared - “This track is not currently available from Tidal,” usually means one of these three things:
You are not fully signed into Tidal. Try navigating to Roon Settings → Services and signing back into Tidal.
You are attempting to play content that is not authorized for playback in your geographic region due to distributor negotiations. You can verify whether this is true by attempting to play the same content in the Tidal app directly.
Tidal has removed the tracks but their API has not yet synced with Roon to update the content. You can test this the same as 2) above, by attempting to play the same track or album directly in the Tidal app.
Lastly, I recommend navigating to your router’s network settings administration interface. There should be a section related to DNS. Ensure that a reliable DNS server is assigned there - we recommend Cloudflare (1.1.1.1) or QuadNine (9.9.9.9).
Please try playing to the System Output (speakers) of the laptop itself, instead of the Elac. This will be a separate Zone in Roon.
Additionally, add Roon.exe and other Roon processes to the safelist of the Windows Defender firewall, along with any antivirus software you have installed.
