Hey @JTD,
Sorry for the confusion — I was waiting to hear back from you on the email exchange. On July 28th I sent you the email below. It sounds like you might not have received it? 
Either way, feel free to reply here, on community as well.
Hello Jan,
I’m following up as your latest community message said that you can’t update the email yourself. This is where we can help out. To make the change on our end, could you please share the information below?
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The current email address on the account
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The new email address for the account
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Your IP address (you can find it by navigating to this link: https://whatismyipaddress.com/)
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Your first and last name
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Your birth year
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The device you are using as a Core
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The city you are accessing Roon from
I’ll keep an eye out for your email,
Rebeka