emailed support multiple times while on trial, got no answer and trial ended 
The best way to communicate with Roon is thru this forum. I don’t think they reply to e-mails.
Tapping @accounts for you.
Hi @fr3akX,
I’ve unlisted this topic as we do with account enquires, I see Slim has tagged accounts so they will follow this up for you.
Out of interest what email address did you use when attempting to contact Roon?
Regards,
Carl