Empty history screen on iMac Mini

Ronny · December 29, 2020, 9:19am

History screen on iMac Mini is empty.

Accessing the iMac Roon endpoint from iPad - history screen is fine.

After restarting Roon on iMac is avaliable again

Gene · December 29, 2020, 11:38am

I’ve had that happen several times.
It usually resolves when I close and reopen the Roon remote app (on an iPad) or the Roon program (Mac Book Air). Just the program, not the whole computer.

Ronny · December 29, 2020, 1:12pm

Thanks for feedback
@support - do you need any data or is this a known issue and getting resolved?

dylan · December 29, 2020, 3:36pm

Hi @Ronny,

How often do you see this occur? Does it only happen when using the Mac Mini directly? Is the Mac Mini the Core machine?

Ronny · December 29, 2020, 4:03pm

Core is synology DS416 play with 8GB Ram

It occurred on endpoint MacMini 2012 16GB i5 1TB SSD
Only today - i will inform you if it occurs also on another day.
But as i am not the only one person, it might be interested.

noris · December 30, 2020, 4:06pm

Hi @Ronny,

Thanks for the report! I just checked out ticketing system and I do see that we have an active investigation into this issue.

Can you please confirm - if you see this issue occur again and you try to switch between your current Roon Profile to another one and back, does the history tab re-populate?

Ronny · December 30, 2020, 4:20pm

I have only one profile

Do you like to have 2 profiles on my system - i can make another profile

noris · December 30, 2020, 5:44pm

Hi @Ronny,

Yes, if you encounter this issue again, I would try to create a profile and switch the profile.
If this resolves the issue, it confirms it’s the bug we’re aware of and working on.

Ronny · December 30, 2020, 7:37pm

Ok - thank you noris

Ronny · December 31, 2020, 7:18pm

GOTCHA

Empty HISTORY on ipad pro
Created second user
Switched to second user
Switched to first user
HISTORY IS AVALIABLE AGAIN

@noris i can confirm the bug

noris · January 4, 2021, 5:41pm

Hi @Ronny,

Thanks for confirming that the issue is the same on your end, yes this does sound like the bug we’re aware of and have a ticket regarding. I can’t comment on a timeline of when the ticket will be resolved, but we are aware and investigating, thanks in advance for your patience here!

michieldeboer · March 15, 2022, 9:42pm

Hello Roon, @noris. Is there an update on this issue? It happens to me all the time as well:

Empty history in Roon App for Mac
Closing/reopening the app resolves it

Not a critical issue, of course, yet somewhat annoying.

noris · March 22, 2022, 8:15pm

HI @michieldeboer ,

Thanks for the reminder here, let me check with the team on this one.

system · March 22, 2023, 8:16pm

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