Encountering 'Something Went Wrong' Message (ref#TMAW18)

[Kishore_Buridi1 (Kishore Buridi)]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

Describe the issue

Someone thing went wrong msg I am getting

Describe your network setup

Airtel broadband with Airtel modem

[benjamin]

Hey @Kishore_Buridi1,

Thanks for taking the time to write in!

Based on your screenshot above, it looks like you’re potentially using the device running Arc as a mobile hotspot device - is this correct?

Do you experience the same login issue if the device is on Wifi, or over cellular data and not as a hotspot remote?

Do you experience the same login issue when using a different mobile browser? I’d ensure any popup blockers or third-party security on the iOS device are temporarily disabled to ensure you’re able to gain proper access to upstream services.

We’ll be on standby for your reply, thanks!