I have my very own topic about this but having read Dmirii thread and several other here on support, it seems you have a big issue with some features not working for many of your customers(roon radio, recomendations, more by this artist, etc).
I think i am a patient kind of guy and to be honest, i know your job here is hard because you dont control all the hardware people are using. But…the number of cases opened and the standard configurations used(mac minis, pc´s with windows 10 connected to roon ready devices)deserve a solution, or at least, a real commitment from Roon support side.
I like Roon, i want to continue using it. Ease my decision, please. Let us know your plans about fixing this issues.