Error message displaying 'waiting for your Roon server' on playback (ref#0YE3SD)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

What are the make and model of the affected audio device(s) and the connection type?

· Neumann Kh80dsp. The speakers are connected to the computer.

Describe the issue

keep getting the error message "waiting for your Roon server."

Describe your network setup

I have connected both the Roon server and my pc to the same router.

3

Hi @Kurfurst_Grosser,

Thank you for your post. We’ve activated diagnostic logging and identified a pattern - RoonServer crashes in the background after RoonAppliances exceeds the disk quota allocated on the NAS.

Have you set any custom allocation limits on this machine for the location where you’re storing RoonServer? This will be beneath Roon in your operating system settings.

4

I don’t set a allocation limit for the Roon server.
Roon had been stable before, but in the past two weeks, this issue has started occurring, possibly due to a recent update.

5

Hey @Kurfurst_Grosser,

Is this something you’d be able to test? It’s clear that Roon is exceeding the disk quota, causing Roon Server to crash.

6

I am certain that I have not set any disk space limits for the Roon server.

There are the following records in the Roon server logs:
09/20 20:32:06 Trace: [raatserver] [RaatServer KURFUERST-PC @ 192.168.1.100:9200] client connection failed. Retrying in 1687ms
09/20 20:32:08 Trace: [raatserver] [RaatServer KURFUERST-PC @ 192.168.1.100:9200] connecting (attempt 5)
09/20 20:32:14 Info: [stats] 6788mb Virtual, 435mb Physical, 119mb Managed, 333 Handles, 66 Threads
09/20 20:32:18 Trace: [raatserver] [RaatServer KURFUERST-PC @ 192.168.1.100:9200] client connection failed. Giving up
Perhaps this error is related to the RAAT server?

7

Hello @Kurfurst_Grosser ,

The error message in the logs Is clear:

   Exception Source:      System.Console
   Exception Type:        System.IO.IOException
   Exception Target Site: ConsolePal.Write
   Exception Message:     Disk quota exceeded
   Exception Data:        none

Can you please check this aspect? CONTROL PANEL > select the FOLDER which shows the error > EDIT on the top of the page > select ADVANCED > deselect “ENABLE SHARED FOLDER QUOTA” or adjust the size.

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8

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