Error message File is not available from TIDAL

Core Machine (Operating system/System info/Roon build number)
Mac Air Mohave 10.14

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Wifi AirFiles

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)


Description Of Issue

Get error message “File not available from TIDAL”

New user, confirmed in my set up that I’m signed into Tidal successfully. Error message appears on all tracks. Able to access all tracks successfully directly on Tidal.

Hi @Robert_Shier,

Can you confirm that Roon is on the latest version (Build 511)? You can find this by going to Settings > About.

Have you tried rebooting the Core machine since experiencing this issue?

Is local content playing okay?

Hey Dylan,

Yes, latest build version, have rebooted Mac and Roon independently.

Local content plays fine.

Hi again Dylan, pls ignore. Signed in using old profile that was inactive. All good now.

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