Error message File is not available from TIDAL

Robert_Shier · January 28, 2020, 8:54pm

Core Machine (Operating system/System info/Roon build number)
Mac Air Mohave 10.14

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Wifi AirFiles

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Airplay

Description Of Issue

Get error message “File not available from TIDAL”

New user, confirmed in my set up that I’m signed into Tidal successfully. Error message appears on all tracks. Able to access all tracks successfully directly on Tidal.

dylan · January 28, 2020, 9:02pm

Hi @Robert_Shier,

Can you confirm that Roon is on the latest version (Build 511)? You can find this by going to Settings > About.

Have you tried rebooting the Core machine since experiencing this issue?

Is local content playing okay?

Robert_Shier · January 28, 2020, 10:14pm

Hey Dylan,

Yes, latest build version, have rebooted Mac and Roon independently.

Local content plays fine.

Robert_Shier · January 29, 2020, 6:54am

Hi again Dylan, pls ignore. Signed in using old profile that was inactive. All good now.

system · January 30, 2020, 6:54pm

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