Error message "There is a problem loading library" after reinstalling Roon app on PC (ref#ARV6Q0)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

i have reinstalled roon app on pc - says "there is a problem loading library"

Describe your network setup

microsoft studio 2

2

Hi @Phil_Doak,

I would recommend restoring it from a recent Roon database backup.
Are you able to do this?

3

No who do I talk to about this

4

Check out this Roon help page …

5

how do you stop the Roon Server?

6

It’s not clear from your original post where you are running your Roon Server, but if you are running your Roon Server on your PC, then you can stop it by choosing Quit in the menu that will popup with a right-click on the Roon icon in the System Tray on Windows. See:

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Hi @Phil_Doak,

I wanted to check in on your thread to see if you were able to restore a backup on your windows running Roon Server? I see it’s been online and active recently - let us know if you’re still running into issues.

Thanks!

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