Error Notification "Problem with the database"

Support
1

Roon Core Machine

QNAP TS-873 (8GB RAM) 9TB RAID6, 512GB SSD

Networking Gear & Setup Details

full 1Gbit ETH network (LAN) and WiFi6 via Gbit netgear switch

Connected Audio Devices

Samsung mobile phones and tablets running Android 11
MS Windows 11 pro PC
CocktailAudio N25 High-End-Network-Streaming device

Number of Tracks in Library

In total 17500 tracks in all subfolders

Description of Issue

Every time I start Roon regardless on which device just a white screen wirh the error message “There’s a problem loading the library - don’t worry, contact support” is being displayed. No other options. No error message on roon core. No specific event I could link the sudden behaviour to.
Thanks for any idea.

Error Message
Error Message1122×793 22 KB

2

This help article offers some information:

3

Thank you so much. I found out that there has been a firmware update of the server. After another re-boot the roon core and related database worked properly again!

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