Error 'Too many failures. Stopping playback' when pressing play (ref#84MD5C)

[klaxons]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· 1/4/25 12PM I just installed Roon and it happens every time.

What are the make and model of the affected audio device(s) and the connection type?

· Starting off by just trying to listen on my headset. System audio device has same error.

Describe the issue

When I press play, I get an error "Too many failures. Stopping playback."

Describe your network setup

I'm on a Windows PC that is connected to a Netgear router. Very basic setup.

[Robert_F (Rob)]

@klaxons welcome to the Community. This type of error typically implies a network issue. How is your Windows computer connected to your router, via WiFi or Ethernet cable. If via WiFi, can you temporarily use an Ethernet cable for the connection, and if the error goes away with the cabled connection we can focus on the WiFi network connection.

[klaxons]

Hi Rob. Thanks. I’m using Ethernet already.

[Robert_F (Rob)]

Thanks @klaxons. Is it possible to swap your Ethernet cable or the router port to which the cable is connected? Also, are your firewall settings on Windows set to allow Roon and Roon Server per these guidelines:

FAQ: Adding Roon as a Firewall Exception

Is the error message related to files streamed from the internet, local files, or both?

[benjamin]

Hey @klaxons,

Welcome to the Roon Community! Sorry to hear about your playback issues. @Robert_F shares a common issue that may very well help you - let us know if it does!

If you still run into playback issues, can you please use the directions found here and send over a set of Roon Server logs to our File Uploader?

Thank you!