Error verifying account: Unauthorized access despite correct credentials (ref#1UH47G)

Support
1

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 16:32est

Describe the issue

error verifying account, please check your account details (unauthorized)...I am using the correct sign in info and it works in Qobuz and blusound just not Roon.

Describe your network setup

using orbi router and spectrum router...I do not have issues with any anything in my system...except roon will not connect my qobuz service...it should not be this hard...I just got my nucleus back from RMA. Geez

2

Hello @TY_CAMPBELL and welcome to the forum.

Please check the support article below:

Can you resolve your issue with the information posted in that article?

3

Hello @TY_CAMPBELL ,

Thanks for reaching out to our support.

As a first step of troubleshooting we recommend you to check the article shared by @BlackJack .

Let us know please if assigning/changing password from qobuz changes the things for you.

Thanks.

4

We’re closing this thread because it received no response. Please reach out here if you require additional assistance. Thank you!