Euphony Roon 1.8

Support
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Core Machine (Operating system/System info/Roon build number)

TEXT GOES HEREGood morning

Some problem with the Roon 1.8 upgrade I am trying to do since yesterday and I can not, always with the information Error please try again

Thanks
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

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2

Hi, @vicente_castro, thank you for the report. Could you, please, specify where exactly you are seeing this error? Are you not able to update to the latest build?

Thanks!

–
Ivan

3

Thanks Ivan
I can’t update the last build 1.8 always says error and try again please check the pic

IMG_F87C33658A4E-1
IMG_F87C33658A4E-11170×1522 211 KB

4

@vicente_castro can you, please, provide us your logs?
If you need instructions, you can find them here https://help.roonlabs.com/portal/en/kb/articles/logs
Thank you!

5

the Euphony Logs?

how do I send

7

Let’s start with the logs from remotes

8

logs.tar

9

Unfortunately, the link is invalid. Please try to upload there: https://wetransfer.com/ and after that post a link from the letter
Thank you!

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Thank you, but I think I wasn’t clear enough. As I see, there are logs from your system. But I need Roon logs. If you need information on how to get them - please, check this article https://help.roonlabs.com/portal/en/kb/articles/logs

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Solved
Thanks

1 Like
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