Could you please attempt to export the albums again and reply here with a timestamp (your local time) when you do? I’d like to enable diagnostics for your account and bring this information to my team for further investigation. Thanks!
I enabled diagnostics on the core and discussed with our team a moment ago. They have asked me to do the same for the MacOS device but the core detected multiple similar devices.
Could you please reproduce the issue one more time and use the directions found here and send us over a set of logs using this link. This will give me logs from the correct machine, thanks!
Sure, I have shared logs for both the client and server. I didn’t go all the way back in time (there were loads), just the last two log files for each.
Hello @Philip_Dall, thanks for your patience! I wanted to keep you updated on our progress for this issue. Our development staff is currently investigating the logs you provided and we should be in touch soon. Thanks!
Hello @Philip_Dall, we appreciate your continued patience in this matter while we investigate the issue. I just wanted to drop in and let you know that this issue is still on our radar and we are working towards a solution.
I wanted to touch base with some good news, which is that our technical team has been able to reproduce this behavior and we’ve opened up a bug report with our developers.
While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved. Thanks again for the report!
Any word on this??? I can’t export more than a single album, or 2 at most, from either MacBook or iMac without Roon crashing hard, requiring a force quit.
Well I’m glad you managed to recreate the issue! As I and others have pointed out, all you need to do is install roon on a mac and try and export more than two albums
I have tried multiple different cores, ROCK, RoonServer, Different OS versions (10.14/10.15).
They all crash it.
Most annoying of all, is this was never an issue previously and I can find no way to downgrade.