January 30, 2023, 7:22pm
Roon Core Machine
Synology DS920+, INTEL Celeron J4125, 12 GB RAM, Roonserver version 20220216
Networking Gear & Setup Details
Combination of WIFI and Ethernet. Core is connected using Ethernet.
Connected Audio Devices
Lyngdorf TDAI 3400 using Roon Endpoint option.
Number of Tracks in Library
Description of Issue
On my Macbook pro Roon is not starting or it takes a very long time before it starts. If it doesn’t start it end up with an Fatal Error
Details of my Macbook Pro
This problem started after the last Roon update.
February 1, 2023, 4:59pm
Are you accessing the Mac through remote control software or through a monitor attached to the Mac?
Can you please use
these instructions to access your Roon logs and upload a set here and let us know once uploaded? Thanks!
February 1, 2023, 7:28pm
Files have been uploaded. I am not using remote control software or a monitor attached to my Mac.
February 1, 2023, 11:29pm
I am not seeing anything too interesting in your RoonServer logs. The error would likely be contained in your regular
Roon (Not RoonServer) logs folder. Do you have any log files there? If so, can you send those over too, please?
February 2, 2023, 2:26pm
Where are the logfiles stored at my macbook?
February 2, 2023, 3:17pm
Thanks for the help but there are no logfiles stored in the folder that is mentioned in the help center.
Are you looking in the right place? The Roon folder should be in the Library folder…
February 3, 2023, 10:57am
There is no folder called Roon in my Library (Bibliotheek in dutch) folder.
February 3, 2023, 12:06pm
Your screenshot shows you opening the app bundle, not the Library folder. You can open the correct folder like this:
Inside, you’ll see a Roon folder:
Containing the Logs folder:
February 3, 2023, 1:10pm
Got acces to the Roon folder now. Uploaded the log files.
February 3, 2023, 6:02pm
I checked the logs you sent and it looks like some kind of Display Link adapter is being detected by Roon. Do you use any such display adapter to connect to your monitors? If so, can you please provide model/manufacturer details and a link to the device?
February 3, 2023, 6:58pm
I am only using my macbook pro and no further adapters and or external monitors.
Fellow user here. Can you check if you happen to have any
DisplayLink software installed? Don’t know how that could have happened, but be sure.
At the software company I work at, we had endless problems in the past with DisplayLink drivers breaking DirectX on Windows (which is a very similar thing as OpenGL on Mac)
February 3, 2023, 8:07pm
I don’t think I am using DisplayLink Software. These are the programs I have installed at my macbook
dBpoweramp Music Converter
Sauce for Strava™
Synology Drive Client
February 6, 2023, 7:26pm
Thanks for that list.
When the issue occurs do you have OBS running? I wonder if OBS is creating some sort of virtual display when using a screen capture function?
February 6, 2023, 8:36pm
I was not using OBS when the problem occurs. Since the last Roon update it seems like the problem is gone. I haven’t got the Fatal Error and Roon is starting quick again.
February 6, 2023, 9:25pm
Thanks for the update. I asked the team to review the logs you sent, but they were inconclusive. Should you encounter this issue again please send us a new log set of your Mac Roon logs immediately after getting the OpenGL error. Hopefully, the issue won’t reoccur, but in case it does the additional context leading up to the error may help, thanks!