Files erased on one device also removed from another; then restored causing issues (ref#UKKHAD)

[Alfred_Bynum]

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· The ARC settings page says "Not Ready," but I can still connect to ARC via cellular data. I'm having another problem.

Describe the issue

made mistake was loged in microsoft on two devices erased things on one machine not nowing i was erasing both devices ,so added them back from recycle bin now problems please help

Describe your network setup

made mistake was logged in two different computers was erasing things at work didnt know it would do the same at home , th en tryed adding back from recycle bin causing duplicate icon 2 or 3 roon server no cant connect to roon arc please help

[daniel]

Hi @Alfred_Bynum,

Thanks for reaching out to ask us about this issue. Can you please clarify which files you deleted? Were they part of the RoonServer directory, music files, or something else?

When you’re unable to connect to ARC, could you share a screenshot of what you’re seeing? Also, please go to Roon Settings → Roon ARC and let us know if there are any error messages displayed there. That information will help us better understand what’s going on.

[adi]

Hey @daniel, here’s the screenshot you requested from @Alfred_Bynum. They’ll respond here with any other updates.

[connor]

Hi @Alfred_Bynum,

Thank you for your patience. Our accounts team has forwarded the screenshot you shared concerning ARC diagnostics.

The specific diagnostic snippet indicates that Roon has not been able to configure a port forwarding connection with your router through which it can reach ARC when your phone is outside the network.

I’d first double-check that UPnP is enabled in your router settings administration page. If that doesn’t help, try entering a manual port forwarding rule in your router settings page (this is usually under a “port forwarding” section). The rule should be TCP and match the port number and IP address listed in the screenshot (ie. the Roon Settings → ARC page).

Concerning the files that you’ve deleted, it sounds like Roon is likely associating the deleted object with the newly added one, leading to indexing errors.

We’ll need a little bit more information to proceed, however. Please share: 1) the name of a few files you’ve deleted and re-added (track titles is fine) 2) a screenshot of your Watched Folders page in Roon (this is under Settings → Storage).

If you have a reliable Backup, you can also try restoring that instead. If the files you deleted have been restored to the same file folder they were previously in, then a restored database should index them without issue.

Please let us know if this helps. We will watch for your response. Thanks!

[connor]

Hi @Alfred_Bynum,

I wanted to check in to ensure you’d seen my post above. Without a response, this thread may autoclose eventually due to inactivity.

Please let us know if you have any questions. Thanks!