Files have disappeared from Roon library and are not re-imported after scan

Support
1

Core Machine (Operating system/System info/Roon build number)

MacOs X 10.15.7
MacMini late 2012, 2.56 ghz dual core Intel i5. 16gb RAM.
Roon version 1.7 build 667

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

All audio files on Synology NAS DS214se drive, connected via ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Wadia 151PowerDAC connected via USB

Description Of Issue

A large majority of my tracks/albums have suddenly disappeared from Roon. After a forced rescan Roon says it has imported 375 tracks out of 65,000+ files scanned (the scan is still in progress). (All of the files were in my library previously.) All files are still on the NAS (nothing has changed on the NAS.)

I assume you will want to look at the logs, so here is the link:

Many thanks!

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Hi @Steve_Wolford,

Can you share a screenshot of Settings > Audio?

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Screen Shot 2020-11-15 at 5.11.19 PM
Screen Shot 2020-11-15 at 5.11.19 PM1280×1024 171 KB

7

Hi @Steve_Wolford,

I apologize – Can you share a screenshot of Settings > Storage?

Have there been any changes to your setup around the time that this started occurring?

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No worries. Attached is that screenshot. No changes to the setup in or around this time.

Screen Shot 2020-11-17 at 5.58.15 PM
Screen Shot 2020-11-17 at 5.58.15 PM2880×1800 386 KB

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@Steve_Wolford,

Would you kindly do the following:

  • Reboot your Core machine
  • Go to Settings > Storage and rescan the folder
  • When you notice the rescan finish, make a note of the time, and reboot your Core once more

Let us know what time the rescan finished and we’ll enable diagnostics to take a closer look.

Thanks!

10

Dylan, apologies for the long radio silence. It turned out there was an underlying disc failure which required wiping the machine and re-installing everything. I then successfully re-installed my Roon library from backup, so you can close this topic.

Thx

Steve

1 Like
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