Files with accented characters do not play [Fixed in Roon 1.8 (Build 806)]

Hi @meATroon / @Mark_Mitchell,

Thank you for the feedback here and sorry to hear that manually correcting the files didn’t also import the metadata.

I’ve let QA know of @meATroon’s report as well and we have an active investigation into reproducing this behavior in the QA lab.

I can’t comment on when exactly the ticket will be ready for dev review, but thank you for your patience here while the ticket is in progress!

While we wait for resolution, can a note be added to the migration document that files with accented characters will fail to play after migration?

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In my case accented filenames play after migration of Roon core from an MacMini to a NUC and ROCK. What does not play are files in folders with accented names. Can you confirm that your files with accented filenames do not play when they are on the drive in folders that have no accents? After migration to ROCK I transferred my files from a HFS to ExFat and even then the files in accented folders were skipped. Renaming the folders e.g. ä to ae made them play immediately within a second. I have reported this here in the forum and also commented above in this thread. I’m asking for clarification because a note in the migration document should also reflect this behavior. It can be that different accents behave differently. In my case it’s äöü from German in folder names that caused the problem before I renamed the folders.

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Hi @Mark_Mitchell,

Thanks for your interest into this issue! I have recently discussed your case with our QA team and we are still actively looking into this issue and trying to get this reproducible for a development ticket. Work is in progress, so thanks in advance for your patience as this ticket makes it’s way through the queue!

Thanks @noris

Happy to work with the technical team, share screen, provide additional diagnostic logs etc.

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I’m seeing exactly the same issue after migrating from Mac/iTunes to Nucleus with Internal Storage SSD. After migration, Roon cannot load files stored in folders with names that include accented/special characters. Changing the folder name to eliminate the accented character fixes the problem.

Bjork, Kodaly Quartet, Jose Gonzales, Bela Fleck, Bernard Lagace, Janelle Monae, Jeno Jando are just a few of the problems I’ve found so far. I have no idea how many album folder names are similarly afflicted. Not sure how to search and replace every special character that causes this.

Folder names all created by iTunes automatically (most recently by OS High Sierra, although my iTunes music library goes back to 2001).

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More re my post above: Roon successfully analyzes the tracks and displays the file path in the “file info” display, but won’t play the track, showing a “failed to load” message.

Here's what Roon shows as the filepath via "copy filepath to clipboard": /roon/sys/storage/mounts/InternalStorage/iTunes/iTunes Music/Music/Janelle Monáe/The Electric Lady/01 Suite IV Electric Overture.m4a

Hello @Fred_von_Lohmann1 ,

Thanks for letting us know about the issue on your end as well. There is an existing ticket regarding this behavior, so I have added your report to the ticket. We’re looking into this, thanks in advance for your patience!

Same problem here…
Imported files on my iMac using iTunes (now Music) and files are stored on a NAS.
I’m using Roon on Rock (NUC), accessing those files.
They have been imported in Roon library (with all meta data).
But those files with accented characters cannot be read by Roon…
And I have plenty of them.

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Is this the same problem ? It has been there for a few years and not fixed.

If a track is imported in windows if the track has an accented character the macos cant read it. However vice versa works.

When you check the filenames in a command window the file names are different in macos and windows

After export Track names are different according to which os the core is installedd on - Support - Roon Labs Community

Noris, I’m sure the team is busy with 1.8 revisions, but please let me know if there’s anything I can provide to help move this ticket forward. If there’s not a fix forthcoming, I’ll probably give up my Nucleus and go back to a Mac mini for my Roon core.

This should also be added to the Nucleus migration document, so others coming from Mac iTunes libraries are aware of this limitation for migration to Nucleus.

Just confirming that this bug also applies when the special character appears in an album folder name (e.g., Live at Sine-é), as well as when it appears in an artist folder name (e.g., Björk).

This is really frustrating, as it causes many tracks to silently get skipped in playlists and shuffle. It’s like some of my favorite artists and albums are just disappearing from Roon.

And the bug also applies when the special character appears in the song title, even if there are no special character in any of the folders that contain it (e.g., Rue du Départ).

Any update on this ticket, @Noris?

This being a confirmed bug for over 6 months, I left feedback on the documented migration process that this limitation should be disclosed.

Today Roon cannot play Emilíana Torrini

@noris any update on a fix?

For anyone with DIY inclinations, I’d try on a copied album or ten first.

Thanks @killdozer that’s definitely worth looking into. Will give it a try and report back.

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FYI

Any word on when we might be able to test the preliminary fix?

It should be in the next build.

We don’t provide timing information for releases. Sometimes we do, and we always regret it.

As recently as yesterday, I was reminded why we don’t give any timing for releases, no matter how vague/loose they are.