In my case accented filenames play after migration of Roon core from an MacMini to a NUC and ROCK. What does not play are files in folders with accented names. Can you confirm that your files with accented filenames do not play when they are on the drive in folders that have no accents? After migration to ROCK I transferred my files from a HFS to ExFat and even then the files in accented folders were skipped. Renaming the folders e.g. ä to ae made them play immediately within a second. I have reported this here in the forum and also commented above in this thread. I’m asking for clarification because a note in the migration document should also reflect this behavior. It can be that different accents behave differently. In my case it’s äöü from German in folder names that caused the problem before I renamed the folders.
Thanks for your interest into this issue! I have recently discussed your case with our QA team and we are still actively looking into this issue and trying to get this reproducible for a development ticket. Work is in progress, so thanks in advance for your patience as this ticket makes it’s way through the queue!
I’m seeing exactly the same issue after migrating from Mac/iTunes to Nucleus with Internal Storage SSD. After migration, Roon cannot load files stored in folders with names that include accented/special characters. Changing the folder name to eliminate the accented character fixes the problem.
Bjork, Kodaly Quartet, Jose Gonzales, Bela Fleck, Bernard Lagace, Janelle Monae, Jeno Jando are just a few of the problems I’ve found so far. I have no idea how many album folder names are similarly afflicted. Not sure how to search and replace every special character that causes this.
Folder names all created by iTunes automatically (most recently by OS High Sierra, although my iTunes music library goes back to 2001).
More re my post above: Roon successfully analyzes the tracks and displays the file path in the “file info” display, but won’t play the track, showing a “failed to load” message.
Here's what Roon shows as the filepath via "copy filepath to clipboard":
/roon/sys/storage/mounts/InternalStorage/iTunes/iTunes Music/Music/Janelle Monáe/The Electric Lady/01 Suite IV Electric Overture.m4a
Thanks for letting us know about the issue on your end as well. There is an existing ticket regarding this behavior, so I have added your report to the ticket. We’re looking into this, thanks in advance for your patience!
Same problem here…
Imported files on my iMac using iTunes (now Music) and files are stored on a NAS.
I’m using Roon on Rock (NUC), accessing those files.
They have been imported in Roon library (with all meta data).
But those files with accented characters cannot be read by Roon…
And I have plenty of them.
Noris, I’m sure the team is busy with 1.8 revisions, but please let me know if there’s anything I can provide to help move this ticket forward. If there’s not a fix forthcoming, I’ll probably give up my Nucleus and go back to a Mac mini for my Roon core.
This should also be added to the Nucleus migration document, so others coming from Mac iTunes libraries are aware of this limitation for migration to Nucleus.
Just confirming that this bug also applies when the special character appears in an album folder name (e.g., Live at Sine-é), as well as when it appears in an artist folder name (e.g., Björk).
This is really frustrating, as it causes many tracks to silently get skipped in playlists and shuffle. It’s like some of my favorite artists and albums are just disappearing from Roon.
And the bug also applies when the special character appears in the song title, even if there are no special character in any of the folders that contain it (e.g., Rue du Départ).