When the Mytek DAC is turned on, Roone does not see the Fire Wire on the iMac, when updating the audio settings on Roon, everything appears and works. Will it detect the device automatically, without updating, what should I do?
Hello @Andrey_Vorobev,
Welcome to the forum!
What exactly do you mean by “updating the audio settings on Roon”? Do you mean clicking on the circular “refresh” arrow?
Do other zones continue to show up as expected, the only issue is the Mytek via FireWire?
Hello,yes, exactly as you described
Hi @Andrey_Vorobev,
When this issue occurs, do you still see the Mytek via the Mac Audio MIDI Setup?
yes, when you ROON on the run, the mytek is defined and visible as a device, but the Fire Wire is detected only when updating the audio with a circular arrow
Hello @Andrey_Vorobev,
Can you please reproduce this issue, record a short video and let me know the exact local time + date you experience the issue?
ок, here is the screen video, all devices are connected
https://mega.nz/file/dEgFCCaCHello @Andrey_Vorobev,
The files you sent are password protected, can you please let me know the password via private message (click my name -> message). Also, we released a new version of our app today, I would be curious to know if it changes anything with the issue.
try this link, I’ll write about the update result later
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Hi @Andrey_Vorobev,
Thanks for the video! Please do let me know if the new build also exhibits the same issue and we can proceed from there, thanks!
yes, the problem remains on the new assembly
Hi @Andrey_Vorobev,
Thanks for confirming the issue is the same. I have a meeting scheduled with QA early next week to discuss your case, once I have further feedback from them I will reach out once more, thanks!
Hi @Andrey_Vorobev,
I appreciate your patience until I had a chance to consult with QA regarding your case.
We have been discussing and we would like to attempt to reproduce your findings in the QA lab.
One other aspect which can help here is your Roon logs immediately after the issue occurs. Can you please reproduce the issue, note the exact local time + date it occurs and then let me know this timestamp here?
Once I have this information I can enable diagnostics mode for your account and what that does is automatically upload a log set to our servers for analysis.
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