Firmware update error causing Nucleus+ Rev B to keep restarting (ref#25WPUV)

Support Nucleus Support
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Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Nucleus +Rev B There is an error when updating the Nucleus firmware from the Web management interface. Now nucleus keeps restarting, and the power light goes out once a minute and cannot be used. Please help, thank you.

Describe your network setup

When I upgraded the Operating System for Nucleus, I pressed 'reinstall' and the machine restarted continuously, causing the power light to turn off approximately every minute. Currently, I am unable to connect to Nucleus

2

Hi @Andy_LAM,
Thank you for writing in to let us know about this issue. What happens when you try to access the web admin page?

Also please use the directions found here and send over a set of logs to our File Uploader.

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