Is the affected network Zone connected with Ethernet or WiFi?
· Ethernet
Does the issue affect all file formats?
· The issue *only affects one file *format.
Which format is giving you trouble?
· FLAC
Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· It is connected through a different device (e.g Rasberry Pi)
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· Yesterday around 18:00
What are the make and model of the affected audio device(s) and the connection type?
Hi,
More details here.
My structure has RoonOnNAS up to date Roon server version (Synology) and play vial LAN cable connection using bridge on RoPieee or DietPi (tested both).
I haven’t troubles with any files and I also have 192KHz flac files in collection played without any issue.
I have tried to play PinkFloyd last 50th Annyversary; 2023 remaster release of The Dark Side of the moon from Tidal.
The issue started from Time track.
Thje Roon shows the track are played. The HW shows 0 instead 192KHz.
If I pause after about 10 seconds DAC can recogize the 192KHz track and all are good I can play the track.
Issue returns when I have play the different track (from local file or Tidal) with 44KHz or different.
Also if I read settings of playing zone in Roon remote - the DAC could see 192KHz music and play it (Tidal track).
In addition - other zones I have is Mac and iPhone. Both of them doesn’t supporting 192KHz so Roon has to convert the tracks and no issue observed. But I can’t do clear test.
mjw
(Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)
4
You haven’t mention the DAC or how it’s connected to the streamer. However, it seems that the DAC needs extra time to lick onto the signal.
Therefore, try increasing Resync Delay in the device Audio Settings.
Hi,
The issue isn’t related to time of resync. And not related to any particular software.
I have tested DietPi more and see the issue only related to current album.
Currently I found Tidal albums of same artist Pink Floyd in 192K and try play them after 44K track and see no issue. The same has been passed by using my local music I have in 192K/24bit - no issue to play and resync.
I will check RoPieee too and will update logs with timestamp as requested.
Thanks for support.
Money could be played but once could reproduce same issue. Other tracks wasn’t found reproducing case.
The reproduction timestamp: 13:26 once as I have tested today first.
Can’t attach log files as not permitted *.txt extension.
Please advice how I can add the logs.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
Thanks Vadim, it’s OK, I know how to do client support, I have huge experience as developer / customer engineering in different high-tech company. I just asked about my side possible actions to help and some progress.
Good to know the issue are under investigation.
Our team was not able to reproduce this issue, but we’re still investigating things further. Progress will likely be on the slower side, but we’ll keep you updated as new information arises. Thank you for your ongoing patience!
