Focusrite 18i20 outputs display incorrectly in Roon on Windows 10 [Ticket In]

What’s happening?

· I don't like how the product works

Describe the issue

Running Roon server 2.0(1480), Roon Remote 2.0(1480) on Windows 10. Focusrite Gen 4 18i20 is connected as an audio output, it has 10 outputs available.

Unfortunately , all the outputs from the device show up as “Focusrite USB Audio, WASPI”, rather than “Playback 1+2”, “Playback 3+4” and so on. Other audio software installed on the machine, such as Audacity, VLC, Reaper DAW, Windows Sound widget in the task bar, all show the correct names.

This makes much harder to use as I must manually identify the listed outputs.

Describe your network setup

Issue is not network related, I have a bog standard 192.168.0.0/24 IPV4 network.

I can see there was a similar issue raised some time ago on a Presonus interface:

Hi @Joe_Deller,

Thank you for your post.

Unfortunately, Roon really isn’t designed for output with this much I/O. Most users don’t feed the converters on an audio interface of this size using separate Zones in Roon.

That said, there’s a good chance we can improve on this use case, which would apply more broadly outside of a pro audio use reference use case.

Please add your voice to the existing feature suggestion to make the biggest impact on Product decisions moving forward.

In the meantime, we’ll keep this post open until we can sync with development.

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

Hi @Joe_Deller,

One quick follow-up question:

Does this issue reproduce if you use another driver (ASIO or the dedicated Focusrite drivers)?

WASAPI will communicate directly with RAAT - development can investigate whether there is any name information related to playback channels that RAAT isn’t handling properly with WASAPI. However, we’re interested in whether other drivers more specifically engineered for this audio scenario perform differently on this interface.

Hi Connor, apologies for the very late response on this one. My Windows laptop has the Focusrite driver installed, version 4.123, this provides ASIO and WSAPI support. The device control panel lets you choose which outputs to expose to WSAPI, these generally follow the pattern name of “Speakers” for output pair 1 & 2, “Playback 3 + 4” , “Playback 5 + 6” and so on for every available output pair. These are the names that are show by the windows volume tray app, when selecting which pair of channels to use for regular windows sound output. In the Roon app, when I enable these channels, they only show “Focusrite USB Audio WASPI” for every output pair. There is a single option for Focusrite USB Audio ASIO". The Roon app should be able to enumerate the names presented to WSAPI by the Focusrite driver.
Thanks,

Joe

1 Like

Hi @Joe_Deller,

I’ll pass this information on to Development. We have a ticket open for this particular case.

Thanks!

Hi @Joe_Deller,

This ticket remains in the pipeline at the moment - we haven’t forgotten about this case. Thanks again for your patience.